Mission & Quality Policy
Optymalna logistyka's mission is to provide high quality and reliable transport, logistics and sale promotion solutions in accordance with client's requirements, to thrive in a dynamic environment where the aim is to outpace the competition and turn opportunities to our advantage.
To focus on the development of our business and to deliver sustainable growth and profitability. We are never content with what we have achieved and continuously strive to improve our previous best performance.
Quality Objectives & Principles
- Customer Focus
To gain competitive advantage for our customers by listening and
working with them to bring in inspired added value logistics solutions
for them. We understand and define our customer's current requirements
and strive to anticipate their future needs.
Directors and Management of Optymalna Logistyka recognise the need for continuous improvement, by behaving professionally at all times, demonstrating commercial acumen, technical expertise and pride in doing the job to a high standard and support to ensure customers needs and expectations are satisfied and where possible exceeded
To create an environment where our employees feel free to use their knowledge and experience to develop solutions aimed at improving customer satisfaction.
To encourage everyone through our open door policy and people surveys to play a pro-active role in the future development of our business. To keep all our personnel fully appraised of our business plans, successes and ambition.
Periodically we will benchmark our activities as part of our challenge to achieve continuous improvement.
Our team will be supported, by innovative and proven physical resources, to positively contribute to the effectiveness of our performance.
To work with our suppliers in a true spirit of partnership to enable them to meet the same demanding standards we set upon ourselves and to provide benefits to all parties.
To achieve sustained growth and profitability, to maintain long-term relationships with clients by running highest quality operations, and by measuring performance to constantly improve them.
The above objectives are reviewed regularly by the Directors and Management of the company, to ensure their effectiveness and to sustain continuous improvement. Procedures are documented for each of our customer's operations to ensure that consistency and quality are maintained. These operations are further supported by the company's quality procedures, and any regulatory or statutory requirements are considered.